Customer FAQ's
Logging Into Your Online Account
Can I change my credit card on file?
What if my card is declined during pre-authorization?
How and when do I pay for my cleaning services?
Do you offer house cleaning gift certificates?
What if I am not satisfied with my cleaning?
How will you enter my home on my scheduled days of cleaning?
Do I need to be home the day of cleaning?
What will it cost to have my home cleaned?
Do I need to do anything before you arrive?
What should I expect on my first appointment?
Do you furnish the cleaning supplies?
What is green Home Cleaning?
What is a Flat Rate Service?
What all is included in your cleaning service?
What towns do you service?
Are you insured?
How long have you been cleaning homes?
Is a long-term contract required for service?
Why do you need my mobile number?
Will I get the same person/team each time?
When will I get a booking confirmation?
Is there a penalty for canceling or rescheduling?
How do I cancel or reschedule my appointment?
Why do you ask about animals?
What does Animal in home mean?
What does Living Area Mean?
How do I select a date and time?
What if it does not allow the zip I enter?
Why do I have to enter a zip code when booking online?
How do I schedule a home cleaning online?
My Cleaner is Late?
Need to Reach Maid as Needed for Help or Support?
Contact us